Refund and
Cancellation Policy
Lama Care

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

 

If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to support@lamacare.com.au). Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.

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Your subscription gets renewed automatically at the end of each month

You can upgrade or downgrade level of our services at any time of your usage, however Lama Care does not refund any fees in that case

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If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term

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We reserve the right to modify or terminate the Lama Care service(s) for any reason, without notice at any time.

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Fraud: Without limiting any other remedies, Lama Care may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.

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Note: No refunds are offered, even if a plan is cancelled mid-month.

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15 Day No Obligation Cancellation

 

Lama Care offers SaaS service to companies under a 15-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 15-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. Lama Care will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to Lama Care.

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At any time during the 15-day, potential subscriber (customer) can cancel their account and will not be charged any fee.

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In order to continue using SaaS after the 15-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.

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Monthly Billing, Cancellation, and Refund Policies

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Lama Care charges and collects at the end of month based on the number of active clients per month for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Lama Care will calculate based on the active clients at the end of each calendar month.

 

All subscriptions will renew automatically at the end of each month until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: support@lamacare.com.au

 

Customers will receive an email from Lama Care confirming that their subscription to the SaaS service has been cancelled.

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Important: No refunds or credits for partial months will be refunded to a customer upon cancellation.

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All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

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Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to support@lamacare.com.au

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The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.

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With regards to downgrades on a subscription, Lama Care does not issue refunds or credits for partial months of service.

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Lama Care reserves the right to refuse/cancel a subscription to any of the SaaS services bought from lamacare.com.au, If Lama Care refuses a new or renewing subscription, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of $4.99.

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These above policies apply to all the SaaS services listed on Lama Care unless otherwise noted in the corresponding program materials.