The purpose of the "My Safe Steps" form is to ensure that NDIS participants have up-to-date information about their service providers and a means to voice their concerns or complaints. This tool allows participants to express their concerns without fear and seek assistance if they feel unsafe or unheard by their service providers. Additionally, it enables service providers to verify information with participants, fostering trust and open communication for prompt issue resolution.
Here's a step-by-step guide on how to use the "My Safe Steps" form:
Introduce the form and have a meaningful conversation with your customer about their safety at home and in the community. Discuss their rights as a NDIS participant and a consumer of services.
Inform the participant that they can nominate an advocate who can speak on their behalf if needed.
Ask the participant to list all their service providers, along with the contact persons and their contact numbers.
Make sure to laminate the original form for the participant's convenience and prominently display it in an easily accessible location, such as the fridge or another frequented place within their home.
We recommend reviewing and updating the form routinely, approximately every six months, to account for any changes in providers or circumstances.
This practice strengthens your relationship with customers by demonstrating your commitment to addressing their safety concerns.
By following this guide, you can effectively utilise the "My Safe Steps" form to facilitate improved safety, trust, and communication between your customers and their service providers. You will also be developing skills with your customer and helping to alleviate the fear that often comes with "speaking up".
The Lama Care Team
留言