Building capacity refers to investing in individuals with disabilities at a deeper level so that you are assisting them to build the skills and capabilities needed to achieve their goals and live fulfilling lives. By increasing building capacity, you can improve the quality of support you provide and increase independence among your NDIS customers.
Here are some ways to do that, successfully:
1: Person-centered approach - Adopt a person-centred approach to understanding the unique needs, preferences, and goals of each individual customer. Tailor your support services to their specific requirements and aspirations. Person-centred approaches ensure that we see people as unique individuals with valuable gifts and contributions.
2: Collaborative goal setting - Involve the customer in setting their own goals and ambitions. Encourage active participation and provide opportunities for them to contribute their ideas to create a sense of ownership and empowerment.
3: Strength-based approach - Focus on identifying and leveraging the strengths, talents, and abilities of your customers. Help them recognise their strengths and develop strategies to boost their potential.
4: Skill development programs - Look into skill development programs that are directly linked to the goals and aspirations of your customers. Assist them to attend training courses, workshops, and access educational resources to help them in acquiring new skills and knowledge.
5: Social inclusion opportunities - Assist your customers to attend social inclusion by seeking out social activities, group outings, and community engagement programs. Encourage interactions with others and help create opportunities for your customers to develop meaningful relationships and support networks, outside of their circle of support.
6: Technology-enabled support - Utilise technology and assistive devices to enhance the independence and capabilities of your NDIS customers. Find out what training there is on how to use technology to improve communication, access information, and carry out daily activities. Engage with the customers’ Occupational Therapist if they have one funded, they are a good source of knowledge in this area.
7: Regular progress reviews - Conduct regular progress reviews to assess the effectiveness of your support services. Collect feedback from your NDIS customers and make necessary adjustments based on their input to ensure improvement.
8: Peer mentoring programs - Check peer mentoring programs in the community where experienced customers can support and guide those who are just starting their NDIS journey. Peer mentoring fosters a sense of community and enables individuals to learn from each other's experiences.
9: Flexible support options - Offer flexible support options that consider the changing needs and preferences of your NDIS customers. Be willing to adapt your services and provide alternatives based on individual circumstances and evolving goals.
10: Continuous professional development - Invest in the professional development of your staff to ensure they have the knowledge and skills required to optimise building capacity. Offer E-training opportunities and encourage ongoing learning to stay up to date with best practices in the disability support sector.
By implementing these 10 strategies, you can enhance your ability to optimise building capacity with your NDIS customers. Remember, building capacity is an ongoing process that requires dedication, collaboration, and a commitment to empowering individuals with disabilities to reach their full potential.
The LAMA Care Team
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