NDIS certification audits ensure that your organisation is compliant with NDIS standards. Here, we explain what they are and what you can expect from them.
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Certification Audits are an in-depth and comprehensive assessment process, involving document review followed by an onsite visit.
The auditors will meticulously examine your policies as part of their Stage 1 Document Review before noting any Areas of Concern for further investigation during the subsequent Stage 2 Onsite Visit.
During this second stage, they'll scour staff files and participant files while additionally conducting interviews with those involved to ensure comprehension and adoption of established processes according to NDIS regulations (participant involvement is voluntary).
How much does an NDIS audit cost?
Choosing the right Approved Quality Auditor for your NDIS audit is an important decision.
Variables such as registration groups, staff size and the number of participants can affect pricing - making it wise to obtain several quotes from different auditing bodies.
The 'Scope of Audit' letter received in response to your application/renewal application will be used by each auditor when determining their quote.
What happens if I fail the audit?
NDIS audits are not a traditional pass/fail exam, but rather an opportunity to further strengthen your processes and ensure the highest level of client care.
If any major or minor non-conformances have been identified during the audit, you must devise a Corrective Action Plan within three months (in the case of major) and 12 months (for minor).
Should issues remain unaddressed or if recommendations from auditors do not meet NDIS Commission requirements for certification verification, this will be discussed with both parties to determine the next steps for registration.
Source: NDIS
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